Testimonials

You are professional and quick in response.

It was very easy and quick, great service!

Results were fast and effective, the whole process was smooth and I will definitely recommend it to someone who wants to do this type of test.

I recently received the results of my cat's CatCheck (Feline) Genetic Disease Test and I couldn't have been happier! The test and results were extremely detailed and the normal results really put my mind at ease, as he's an older cat who came to us last year, and so we don't know his history at all. It was also really interesting to find out things like his blood group, colouring expression etc. The results were delivered on time and the purchase system and sample collection were super simple. Would highly recommend!

The Feline PKD Test was the first animal DNA test I purchased from EasyDNA and I was very impressed with the simplicity of purchase and sample collection. The results arrived quickly too, to my great relief (I worry very much about anything to do with my cat, so swift responses are always appreciated). The results put my mind at ease too as my cat is much older, so had the results been bad we may have had a tough road ahead. That said I would have been able to prepare because of the information in this test. Would highly recommend these tests (went on to purchase two more) for great information and peace of mind.

I found dealing with your service to be easy and totally professional. The results although not what we expected were sent in the timeframe quoted. I thank you all.

Thank you for the easy no -fuss instructions / directions and the option of using a handkerchief as an alternative material.

Was happy with service level but did pay for 3 day result. Sample delivered Monday 5th Jan results received Sun 11 Jan. Slightly longer than anticipated but amazed to get results on a Sunday. Had set my mind to waiting another day. So well done there.

The service was very fast. I had my results 3 days before I expected. Thank you

I found every staff member I spoke to very professional and easy to speak with

Deciding to venture into the unknown area of DNA testing has been rewarded with professional and efficient service. Thank you

Happy with the fast and professional service we got from Easydna. If ever needed again we use again as we know it's safe and reliable

Completely satisfied with results

A great experience in difficult times. Thank you for delivering the promise.

Extremely happy with the service provided. Results were received within 4 working days. Thank you so much!

I was very pleased with this company for this service. I had to speak to customer service a few times and they were very professional and efficient with answering all my questions. I was also extremely impressed with the quick turn- around time from the time the sample was tested and the results sent to me. I was given an expected date of arrival and the results came on that date. I was very pleased !! Good job !!!I would certainly use this company again and I would highly recommend this company to others!!

Excellent service on the phone & by email. Testing & results very efficiently done. I would highly recommend your company to others. Thank you.

Quick service from receiving pack after payment and ordering online to email with conclusive evidence

Very quick and easy to follow  clear instructions

I found the staff very knowledgeable about the tests & they were able to answer all my questions.

I waited a few weeks without receiving the test kit so I emailed to advise. I then received the test kit 2 days later. They followed up very quickly but would of been nice to receive the test kit without emailing. Other than that the service and response times were good.

I was very happy at the response rate in getting the results. I received the test results 5 days before the scheduled due date which was quite impressive. Any area of improvement is providing clarity on the consent form - I requested a zygosity test and the consent form included in my initial pack was more relevant to a paternity test (not a zygosity test).However I still completed it and sent to back. I was then contacted again to complete another consent form related to a biological parents test (again not a zygosity test I requested). So it created a lot of unnecessary confusion and I see this as an area that could easily be improved.

I think the service is very professional and would recommend this company to others wanting the same service .

Very happy with the service I received Thanks very much

Thank you for your help in this most difficult time.

the personal interest and attention from the staff I spoke to on the phone including the call back from the geneticist was fantastic. Really appreciated the professional friendly and personal approach of staff.

There was a couple of hiccups when paying as I was overcharged but I was very happy with the efforts to rectify the situation promptly and also there was a mix up with what forms we needed to fill out but again when brought to your attention there was quick conformation to the fact that the right forms had been completed and which test was being done.

I liked the quick responds from the company. And I also like how they email the results too. Its got all the info I needed and paying £99 I think is a very good price

Very satisfied with the service I received

I am very happy as through it I have found out which parent is my true birth parent by being able to contact the right relatives that would have known (my mother was my true birth mother)and I am 99% sure of who my birth father is now. All I need to do now is to ask the one person who I know does know the truth but never wanted to tell me but now that I know I am sure he is going to confirm what I already now. Thank you so much.

Fantastic service. Results delivered earlier than expected. Thank you

Sonya was very helpful and explained a few questions I had asked as originally told test was taken with blood but they had sent a swab.

Very quick turnaround easy to follow procedures and well informed. Thank you very much!

Very good service and professional consultancy

The only small negative I have was that there was no correspondence from the time of my sample collection to the results stage. I feel I would have appreciated an email confirming that the blood tests had been collected or reached your lab.

I was very impressed at the customer service and pleasant staff it was an emotional time for me so I really grateful how nice the staff was.... Thank you

Very quick turn around time once the samples were provided

Easy to communicate with  all questions answered fast.

just like to say thankyou for your help and a very professional service I couldn't have been any more satisfied with the service you provided for me  test kit was sent out prompt and lady I spoke to on phone was very informative

Overall satisfied with provided services.The results delivered on time. Nevertheless some delays in responses by email in French.

Results came quicker than stated which was good.

Thank you for the speedy results. very pleased with your service

Once I ordered it online I appreciated the confirmation emails that kept me in the loop. I also rang the Australian help desk & the Lady I spoke to was very helpful.

me staying in SA and having to import the test tubes/containers and export them back to your lab I was worried about all the transport arrangement but everything was so well organised and everything went very well. This is such a process (coming to think about it) But simplified by your process in place. I'm still amazed by the service i received. I was also worried about the payment method to be used but again that was one of the easiest steps ever!! I'm really impressed ! and above all satisfied with the kind of service provided.

very pleased thank you

Going through a paternity test is very nerve-racking situation but I found the whole process to be simple and fast.

Thank you kindly. You have solved a 14 year long mystery for us.

I have used your services for myself and my three sisters. Every time I have had the utmost professional service. All email correspondence has been quick and helpful on every level. We have received our results on time. I would recommend your company to anyone needing DNA services. Because of your company myself and my sisters were able to at last know our paternity without any doubt and it has made us all feel complete. Thank you once again....Kindest regards Therese Morris.

Great service   prompt and efficient

I chose easy DNA i realised they had a branch in capetown and after comfirming that they work with DDC which everyone recommends as a reliable and a provider of accurate results. I

Thank you for giving me peace of mind after 47 years one happy lady

I am happy with the service you have provided and the efficiency with which everything was done. it was so easy to follow the sample collection process.

I felt very confident using your service and was very happy with the whole procedure.  Many thanks

Terrific customer service and a very efficient service.  Highly recommended!

It was a very good experience. I am very satisfied with the delivery times and support

Response rate to emails sent where fast and very informative. Customer service exceptional and results are easy to interpret and understand.

I have done the baby gender test twice now and received the same results both times. Hoping it is correct!

Very fast service  will recommended to other people

Used the service twice. Very quick response time and very informative. Thanks

Great service! Wish we had known about you years ago. Thank you so much.

Very pleased with the customer service and the overall process.  Thanks a lot

Was fast snd easy web site was great had all the info I needed and the lady on the phone was very helpful didn't judge 🙂

Great  quick service with really quick email responses

I'm very satisfied with the service provided and would recommened easydna to others. Thanks for a speedy and straight forward service.

I was pleased with your services. I will definitely refer other people who might be in need of your services

Thanks you very much for your fast efficient and easy to understand service. I now know that I am the biological father of my child and I am overjoyed at this fact.

I am happy that the process was quick and stress free and being at my own home was relaxing.  Thank you

Very professional and honest service. Not the result we were hoping for but at least we are left in no doubt thanks to your company

Thank you for the great service and prompt turnaround time

Your colleagues from the customer service were very friendly and supportive. Thank you for making this paternity test so simple efficient and easy for us. Doing this kind of a test is a very lonely moment and Easy DNA makes the process psychologicaly financialy and technicaly bearable.

Your service was recommended via the Australian Twin Registry. It was a very straight forward process for knowledge that has eluded us all our lives. Thank you.

Easy to use self service from home. Quick response & prompt follow up to let us know where we were at with estimated dates etc. Great communication.

The most attractive aspect was that Easy DNA provided return addressed envelopes making the rerun of the samples extremely easy and hassle free.

I would like to thankyou very very much for your amazing service. My twins had their 21st party tonight and we thought the results wouldn't make it back in time. But you are the best and the results made it before the party! Happy days!! You made our identical twin girls 🙂 🙂 very happy and surprised. Thankyou again and keep up the great work. Kylie 🙂

I was very pleased with how my questions were answered when I contacted customer support.

My results were not as I had hoped but they were results nonetheless and put to rest a lot of questions. Good quick service.

Very easy to order and understand good price fast delivery and recieved results the day b4 i was given absolutely fantastic n would recommend to anyone wanting a simple confidential result.

The service was first class with result dates being adhered to and everything went like clockwork. Excellent!

Very positive experience. Phone calls/emails helped to clarify things and I always received prompt responses.

Very simple process that was explained in the supplied pack. Only change would be for the documentation that states that stamps needed to be affixed to the envelope however it was already postage paid.

Glad I did it. We were always told by our Mother that we were non identical. Now I know the correct answer we are identical

Was happy with service and would recommend you to any friends or people requiring this service. Thankyou for your help with regards Tony Ashord

Very happy with overall service. Quick response and very professional in the service offered.

I was pleased with the promptness of the results being out before the actual date that I was waiting. The service was marvellous

Thanks for an excellent and affordable service. The only minor change I could suggest is to maybe not disclose the outcome of the test in the email text. I would suggest to password protect the PDF and forward the password to the clients mobile to ensure privacy and confidentiality. Overall I am very satisfied with the experience.

So thankful for positive results price and speed on getting this done! Picked the right place

Very good service thank you.

Very happy with your service

Pleased with the service very quick and officiant! I appreciated the email stating that my samples had been received.

Great! Even though results were heartbreaking you offer a fast trustworthy and professional service. I will definitely be recommending easydna to others:) I would like to know in more detail how the DNA is abstraced from the swabs and interrupted though. If there were more info on this it would have helped me to believe the results easier and feel like they were 100% accurate. Thanks though. Great!

Great service prompt and efficient

Overall pleased with the service now to wait and see if the results were right and I am having a boy!

The team were very supportive and understanding in relation to taking this stressful route.

Very fast and reliable service will help with any inquiries. The results are laid out in a simplified mannor making then eaiser to understand.

Thanks so much for the final result. Now I can put to rest any thought contrary to the results.

I will be very happy to recomment easyDNA in the future should any of my friends or co-workers require such services.

Kind regards

"Awesome customer service! thanks for a great service."

"Thank you Vee you have been very helpful :)"

"Thank-You for the mail,esp.early. I appreciate everything you have done to assist me in concluding this test. You have done more than I ever expected,bravo!! I will not try any further testing. I got the hair from my fathers wool hat. He hardly has hair at 93 !! Again, Thank-You for making the process easy..hence the name Easy Dna (no pun intended )

Please pass this message on to your supervisor-they should be reminded of your excellent customer service and your genuin concern for your clients. Again, BRAVO !!!"

"Thank you for your quick response and excellent service. It is appreciated Have a great week"

"Thanks for excellent client service by your company"

"I just wanted to write you a note to tell you thank you for all of your patience, understanding and kindness..

  ...I was reading over the correspondence between us this past few months and I took note of how well you handled my repetitive questions, and rambling.   You handled them with professionalism and dignity.

I’m sure you have to deal with a lot of people on a daily basses with regard to this type of ‘sensitive’ matter. but I wanted to say thank you! You have been fantastic.  I honestly cant say thank you enough. for the time and care you took with me!"

"A life changing email for a group of people.

Thankyou so much."

"Thank you very much & keep up the good work!"

I would like to thank you for the manner in which you addressed my request and how easy the process was. Although confused by the initial results, Kathy and Andrew, the director, were very helpful in their response and the further testing that showed my fraternal twin and I were in fact born of the same father. Thanks again for the wonderful service I received.

"Thank  you guys, At last ......I am relieved now ! Now I can do everything for my kid without taking a second thought! Please keep up the good work! Cheers."

Thank you so much for your help. The best money I have ever spent. You have provided a wonderful service and hopefully I will never need you again!

I thank you for your email, although it is not the result I wanted to hear I sincerely thank you for the certainty we now have.

"My experience with easyDNA was great all my questions were answered very quickly with information that was very valuable. I felt safe ordering the test on line and the results were easy to understand, I got a very good result for the difficult tests I needed. I would strongly recommend them to anyone."

"I just wanted to say a quick thank you to all involved for an effortless and smooth service I have received from the team. I expected things to be more complicated than they were and I'm glad I chose easyDNA for handling my case with speed and clear polite communication. Thank you!"

"Thanks for you prompt results"